Back to Dashboard
Untitled Proposal
Feb 20, 2026Draft
```json
{
"title": "AI Voice & Customer Care System for BusUp",
"clientName": "BusUp (Stefan Fabrizio Bianca & Thibaud Kistler)",
"content": {
"opening": "BusUp operates corporate transportation across 5 countries with 16 customer care agents handling calls, WhatsApp, and tickets 24/7. When a bus breaks down, 50 passengers call at once — and your team can't scale fast enough.",
"problemContext": "Voice calls represent 20% of volume but cause the most friction. Each agent is blocked 5-10 minutes per call while wait times spike during incidents. Agents need deep knowledge across dozens of clients (Amazon, SpaceX, BBVA) with different policies — and mistakes create dissatisfaction you can't afford.",
"problems": [
{
"title": "Peak demand bottleneck",
"description": "When a bus incident happens, 50+ passengers call simultaneously. Your 16-agent team can't absorb the surge — wait times explode and satisfaction drops.",
"consequence": "Every delayed response during a crisis compounds passenger frustration and damages client relationships with companies like Amazon and Accenture."
},
{
"title": "Agent knowledge overload",
"description": "Each client has different policies (Uber reimbursement thresholds, escalation rules, service protocols). Agents must memorize 30+ contact reason flows across multiple languages and geographies.",
"consequence": "Mistakes happen constantly. Wrong policy applied = client complaints, refunds, and erosion of trust with enterprise accounts."
},
{
"title": "Voice channel inefficiency",
"description": "WhatsApp agents handle 3-5 conversations concurrently. Voice agents handle one — and they're blocked for the entire 5-10 minute resolution window.",
"consequence": "You're paying 3-5x more labor per voice interaction while passengers wait in queue. It doesn't scale."
},
{
"title": "24/7 coverage across 3 languages",
"description": "You need Portuguese (BR/PT), Spanish, and English support around the clock. Hiring, training, and retaining multilingual agents is expensive and slow.",
"consequence": "Operational cost stays fixed even when call volume drops. You can't flex capacity — you're stuck overstaffing or underserving."
}
],
"solutionOverview": "We're building an AI voice agent integrated with Retell, Zendesk, and your internal dashboard that answers calls instantly, handles identification, executes your 30 defined contact reason flows, and escalates intelligently when needed. It operates in 3 languages, makes live API calls to your systems, and scales to 50+ concurrent calls without adding headcount.",
"solutionComponents": [
{
"name": "AI Voice Agent (Retell-powered)",
"description": "Answers calls in under 2 seconds, identifies passengers via phone number lookup, handles full flows autonomously.",
"benefit": "Zero wait time. Immediate response during peak incidents. Scales infinitely without hiring."
},
{
"name": "30 Contact Reason Flows",
"description": "We implement your pre-mapped workflows (complaints, lost items, cancellations, password resets, etc.) with dynamic routing and API integration.",
"benefit": "Agent applies correct client-specific policy every time. No more mistakes from knowledge overload."
},
{
"name": "Live API Integration",
"description": "Real-time queries to your dashboard and Zendesk — passenger lookup, ticket creation, service status checks, escalation triggers.",
"benefit": "Agent has live data. Knows if a bus broke down, if a passenger is registered, if an Uber should be authorized."
},
{
"name": "Intelligent Escalation & Warm Transfers",
"description": "Agent identifies when it can't resolve (mismatched data, high frustration, edge cases) and transfers to human with full context summary.",
"benefit": "Your team only handles calls that require human judgment — and they get a briefing before pickup."
},
{
"name": "Multi-language + Multi-region Infrastructure",
"description": "Supports Portuguese (BR/PT), Spanish, English. Europe-based servers for GDPR compliance.",
"benefit": "One system handles all geographies. No separate tools, no compliance risk."
}
],
"whyUsStatement": "We don't build AI demos — we build production systems that run under real operational load. Over the past two years, we've engineered voice agents handling 50+ concurrent calls, integrated complex CRM workflows, and eliminated 15-30 hours/week of manual work for clients. We combine full-stack engineering (15+ years backend experience) with real-world sales and automation architecture.",
"proofBlocks": [
{
"headline": "50 concurrent calls handled live",
"description": "We built and deployed a voice system processing 50 simultaneous conversations without failure. Your peak demand scenarios are well within tested capacity."
},
{
"headline": "31,000+ YouTube subscribers in AI automation",
"description": "We operate an active AI education platform and community. We're not consultants guessing at best practices — we're in the ecosystem daily, testing tools and training builders."
},
{
"headline": "70%+ manual workload reduction for clients",
"description": "Our systems replace hours of repetitive outreach, qualification, and ticket triage. We measure impact in time saved and revenue unlocked."
},
{
"headline": "International B2B service deployment experience",
"description": "We've worked with companies across the US and Europe. We understand compliance requirements, multi-language systems, and enterprise client expectations."
}
],
"whyMatters": [
"We've built voice infrastructure that operates under real call volume — not sandbox environments.",
"Our CTO has 15+ years in backend systems and API architecture. Complex integrations with your dashboard and Zendesk are standard work.",
"We design around ROI, not features. Every flow we build is mapped to reduced wait time, fewer escalations, or faster resolution.",
"We operate in the AI space daily through content and community — we see what works in production and what breaks under load."
],
"whyMattersClosing": "You're not hiring a vendor — you're hiring operators who've solved this exact problem before.",
"teamStory": "Bosar Agency is led by an AI systems architect and entrepreneur who's spent the last two years building production-ready automation systems for real clients — not prototypes. We design and deploy AI voice agents, lead-generation engines, and workflow automation that directly impact revenue and operational efficiency.\n\nOur CTO brings 15+ years of backend engineering experience. He's built scalable infrastructure, designed complex API integrations, and shipped custom software for enterprise environments. Together, we combine technical depth with hands-on experience in sales pipelines, client acquisition, and live system operations.\n\nWe also run an AI education platform with 31,000+ YouTube subscribers and an active community of builders and operators. This keeps us constantly exposed to cutting-edge tools, real implementation feedback, and emerging best practices. We don't learn from case studies — we learn from deploying systems that run under real operational conditions.\n\nWe've eliminated 70%+ of manual workload for clients, handled 50+ concurrent voice calls in production, and built revenue systems integrated with CRMs, dashboards, and internal tools. We approach every project as operators, not consultants. We don't build tools to showcase — we build systems that scale businesses without adding headcount.",
"timeline": [
{
"step": "01",
"title": "Discovery & Flow Mapping",
"description": "We audit your 30 contact reason flows, identify required API endpoints, map client-specific policies, and define escalation triggers. We document what exists and what needs to be built.",
"why": "This ensures zero ambiguity before development starts. You'll know exactly what the agent can handle and what requires human intervention."
},
{
"step": "02",
"title": "MVP Build — Single Flow Deployment",
"description": "We build the first fully automated flow (e.g., passenger identification + complaint registration). Integrate with Retell, Zendesk, and your dashboard. Test under live conditions.",
"why": "You see immediate value. One flow goes from 100% human-handled to 80%+ AI-resolved. We validate the system works before expanding."
},
{
"step": "03",
"title": "API Integration & Knowledge Base",
"description": "We connect your internal systems, build missing endpoints (with your dev team), load client-specific policies, and configure dynamic data lookups.",
"why": "The agent becomes context-aware. It knows who's calling, which client they belong to, and which policy applies."
},
{
"step": "04",
"title": "Multi-flow Expansion",
"description": "We roll out 5-10 additional flows based on call volume priority. Each flow is tested, refined, and deployed incrementally.",
"why": "You scale coverage without risking system stability. High-impact flows go live first."
},
{
"step": "05",
"title": "Multi-language & Regional Deployment",
"description": "We configure Portuguese (BR/PT), Spanish, and English support. Deploy Europe-based infrastructure for GDPR compliance.",
"why": "You operate globally with one system. No separate tools, no compliance gaps."
},
{
"step": "06",
"title": "Optimization & Handoff",
"description": "We monitor performance, adjust escalation logic, refine guardrails, and train your team on system management. Full documentation and access transfer.",
"why": "You own the system. You can maintain it internally or retain us for ongoing iteration and support."
}
],
"investmentItems": [
{
"item": "Discovery & System Design",
"amount": "$4,500"
},
{
"item": "MVP Build (1-2 Flow Deployment + Integrations)",
"amount": "$8,500"
},
{
"item": "Full System Build (10-15 Flows + Multi-language + API Integration)",
"amount": "$18,500"
},
{
"item": "Optional: Monthly Retainer (Maintenance, Optimization, New Flows)",
"amount": "$3,000/mo"
}
],
"investmentRoi": "Your 16-agent team spends roughly 20% of their time (3.2 FTE equivalent) handling voice calls that block them from multi-tasking. If this system handles 60% of voice calls autonomously, you're recovering ~2 FTE worth of capacity — roughly $80K-$120K/year in labor efficiency. Add reduced wait times during peak incidents, fewer policy mistakes with enterprise clients, and 24/7 multilingual coverage without additional hiring. Payback period: 3-4 months.",
"agreement": "\n
",
"providerCompany": "Bosar Agency"
}
}
```
SERVICES AGREEMENT
\n\nThis Agreement is entered into as of the date of final signature below.
\n\nRECITALS
\nCLIENT: BusUp ("Client")
\nSERVICE PROVIDER: Bosar Agency ("Provider")
Provider agrees to deliver AI voice agent development and integration services as outlined in the proposal titled "AI Voice & Customer Care System for BusUp." Client agrees to the terms, fees, and responsibilities set forth herein.
\n\n1. TERM
\nThis Agreement begins on the date of execution and continues until all deliverables are completed and accepted, or until terminated by either party with 14 days' written notice.
\n\n2. FEES AND PAYMENT
\nClient agrees to pay Provider the fees outlined in the Investment section of the proposal. Payment terms are Net 7 days from invoice date. Late payments accrue interest at 1.5% per month. Provider may suspend work if payment is more than 14 days overdue.
\n\n3. CLIENT RESPONSIBILITIES
\nClient shall:
\n- \n
- Provide timely access to internal systems, API documentation, and necessary credentials \n
- Assign a primary point of contact for decision-making and approvals \n
- Provide existing contact reason flows, client-specific policies, and knowledge base content \n
- Coordinate with internal development team for any required endpoint creation \n
- Review and approve deliverables within 5 business days of submission \n
4. INTELLECTUAL PROPERTY
\nBackground IP: Provider retains all rights to pre-existing tools, frameworks, methodologies, and code libraries used in the project.
\nDeliverables: Upon full payment, Client receives ownership of custom-built AI agent configurations, flow designs, integration code, and documentation created specifically for this engagement. Provider may not reuse Client's proprietary business logic, policies, or data.
\nPortfolio Use: Provider may reference this project in case studies and marketing materials (anonymized if requested by Client).
\n\n5. CONFIDENTIALITY
\nBoth parties agree to keep confidential any proprietary information shared during this engagement for a period of 3 years following project completion. This excludes information that is publicly available or independently developed.
\n\n6. INDEMNIFICATION
\nEach party agrees to indemnify and hold harmless the other from any claims, damages, or expenses arising from (a) breach of this Agreement, (b) negligence or willful misconduct, or (c) infringement of third-party intellectual property rights.
\n\n7. LIMITATION OF LIABILITY
\nProvider's total liability under this Agreement shall not exceed the lesser of (a) $500,000 or (b) the total fees paid by Client in the 12 months preceding the claim. Neither party shall be liable for indirect, incidental, or consequential damages.
\n\n8. GENERAL PROVISIONS
\nIndependent Contractor: Provider is an independent contractor, not an employee or agent of Client.
\nGoverning Law: This Agreement is governed by the laws of Poland, without regard to conflict of law principles.
\nEntire Agreement: This Agreement, together with the referenced proposal, constitutes the entire agreement between the parties and supersedes all prior negotiations and understandings.
\nAmendments: Any amendments must be made in writing and signed by both parties.
\n\nIN WITNESS WHEREOF, the parties have executed this Agreement as of the date written below.
\n\n| \nCLIENT \nBusUp \nSignature: _______________________ \nName: _______________________ \nTitle: _______________________ \nDate: _______________________\n | \n\nSERVICE PROVIDER \nBosar Agency \nSignature: _______________________ \nName: _______________________ \nTitle: _______________________ \nDate: _______________________\n | \n